Refund policy

We want you to be delighted with your ēma fragrance purchase! However, due to the personal nature of this product, we can't accept returns once the product has been opened or used. If you have any concerns, please let us know within 10 business days of receiving your order. For unopened products, you have 30 days from the purchase date to make a return. Please note that return shipping costs are not prepaid, so you'll need to cover those. 

Please include your order number and send your returns to:

Ēma Fragrance
4657 York Road, PO Box 741
Buckingham, PA 18912-0741

Refunds will be issued for the product cost only and won't include original shipping fees. If you have any questions or need assistance, our customer service team is here to help! 

Please contact us at help@emafragrance.com